How to Decide What to Automate and How to Do It

Business Process Automation (BPA) makes use of technology to transfer tasks that would require manual effort and are susceptible to errors. This allows employees to focus on their work and enhance customer service.

Before deciding on which processes to automate, and in what way, companies have to assess their ability to alter the workflows they use daily. They should also be able to identify the processes with the highest potential for cost savings as well as other operational improvements. During this time teams will have to engage with leaders and employees impacted by the BPA project to ensure they are able to clearly explain the benefits and address any concerns.

Once a team decides what it wants to automate, they have to pick the right tools do it. One option is a low-code automation program which allows business teams to utilize a visual interface to create, modify and manage their own automated processes without the need for a ticketing system and IT support. Examples include Blue Prism, UiPath and others.

Process discovery and identification: Examining existing processes is essential before adopting automation for business processes and automation, which is why it’s crucial that key people participate in workshops and brainstorming sessions. These sessions will help you to gain a greater knowledge of each step, and pinpoint areas for improvement.

Once you have identified the areas where business process automation could be beneficial, you can start prototyping and testing a technological solution. When the system is ready to go, you will have to educate employees on the new procedures and then deploy the tested system.

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